WebThe IP Office system includes a feature whereby control units can send a detailed record of each completed call to a call accounting system over an IP network. This feature is called 'SMDR' (versions 5.0 and later) and 'CDR' (versions … Web14K views 9 years ago Avaya IP Office: How to Guides Best viewed in 1080p. This video explains how to setup 'station message detailed recording' (SMDR) for the Avaya IP Office. Winter...
Call Logging – IP Office Assistance
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WebSep 30, 2024 · Web UI Report Options: Agent Status Reports (ASR) and Contact Detail Reports (CDR) are now supported in the IP Office Contact Center Web UI. Configuration Wizard Changes: The screens in the web administration portal Configuration Wizard have been updated to simplify IP Office Contact Center setup. WebCall Detail Recording (CDR) Setup Programming steps: 1. Define Input/Output port(s) to be used with the system wide options: LD 17 2. Assign port(s) to appropriate customer(s) and configure customer: LD 15 3. Enable CDR for Trunk Route(s), and configure options: LD 16 4. Class of Service options for analog sets: LD 10 WebCDR co D use Select Select your PBX model and communication method hera From this screen. you may also modify the template of your PBX model. or create a new PBX template PBX Model: IP Office SMDR Modify PBX Settings 8X Communications: Receive data using: (PBX sends data to IP port) Listen Port: 12000 Optional protocol: None selected Cancel granit absolut black